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Understand the Rules That Govern Your Account

Access to rulrta depends on state law and is available only where local law permits. These terms cover how we handle your account, your data, and your rights as someone who uses our platform in an eligible US state.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ policy contextContact paths for disputesUS jurisdiction framing
rulrta Understand the Rules That Govern Your Account
POLICY CONTACT PATHS

Reach Us About a Legal or Account Question

If your question involves a policy provision, account access, or a payment dispute involving PayPal, Venmo, or Play+, the channels below connect you directly to the right team. Response times vary by channel; for anything time-sensitive, live chat moves fastest.

Live Chat Start a live chat session from your account dashboard. This channel handles account access issues, policy questions, and payment disputes in eligible states.
Email Support Send detailed policy or legal questions by email. Include your account ID and the specific provision or transaction reference so our team can respond precisely.
Account Help Center The Help Center inside your account covers common policy questions, including data access requests, account closure steps, and payment term explanations for PayPal and Venmo.
HOW WE HANDLE THIS

Data, Cookies, Security, and Your Account Record

We collect account data necessary to verify your identity, process PayPal, Venmo, and Play+ transactions, and comply with applicable state law. Cookies track session activity and are managed through your browser settings or our cookie preference tool at account login. We do not sell your personal data to third parties for marketing. You can request a copy of the data we hold, ask us to correct inaccuracies, or request account closure through the Help Center or by emailing our policy team directly.

Data Retention We retain account and transaction records for the period required by applicable state law. Payment records tied to PayPal, Venmo, or Play+ are kept in line with those providers' own retention schedules.
Cookie Controls Cookies are set at login and during active sessions. Adjust preferences through your browser or the cookie tool shown at account creation — functional cookies required for login cannot be disabled.
Account Security Your account is protected by password authentication and optional two-step verification. We send an OTP to your registered contact method when we detect a new device or unusual login location.
Data Access Requests Submit a data access or correction request through the Help Center. Include your verified account ID. We process requests in line with applicable state data law timeframes.

Common Legal Questions About Your Account

These questions come up most often around account rights, data handling, and how state law intersects with platform access. If your question isn't covered here, reach our policy team through live chat or email.

Access depends on the law of the state you're in at the time of activity. We operate only in eligible states where local law permits online casino and wagering activity.

Log in, head to the Help Center, and submit a data access request with your account ID. We process these requests according to the timeframes set by applicable state law.

We retain transaction and identity records for the period state law requires after closure. Payment records for PayPal, Venmo, or Play+ follow those providers' retention rules as well.

Start a dispute through live chat with your transaction reference and payment method. We coordinate with PayPal, Venmo, or Play+ as needed, but each provider's own dispute policy also applies.

We post an updated effective date on this page whenever terms change. Continuing to use the platform after that date counts as acceptance of the revised terms.

Email our policy team with the specific provision and your account ID. For faster handling, open a live chat session from your account dashboard and reference the section in question.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.